Return & Refund Policy

We want you to feel confident when purchasing our home furniture. Because furniture items are large, high-value, and often require assembly, our return policy includes specific conditions outlined below.

QUICK SUMMARY

Return window: Request a return within 30 days of delivery.

Condition requirement: Items must be new, unused, unassembled, and in original packaging.

Restocking fee: 10% on approved returns.

Return shipping: Paid by the customer unless the item is damaged or defective due to seller or carrier error.

Exchanges: Accepted within 30 days; limited to one exchange per order.

30-DAY RETURN WINDOW

We accept return requests within 30 days from the date of delivery.

Requests submitted after 30 days may not be approved.

RETURN ELIGIBILITY

Due to the nature of home furniture products, items must meet the following strict conditions to qualify for a return:

Item must be new and unused
Item must be unassembled
Item must be in its original packaging
No signs of installation, wear, damage, or modification

Because furniture cannot be resold once assembled or used, any item that has been assembled will not be eligible for return.

We reserve the right to inspect and reject any return that does not meet these requirements.

RESTOCKING FEE

Approved returns are subject to a 10% restocking fee, calculated based on the total order value.

This fee helps cover inspection, handling, and repackaging costs associated with large furniture items.

The restocking fee will be deducted from your refund amount.

NON-RETURNABLE ITEMS

We do not accept returns for:

Used items
Assembled furniture
Items damaged due to customer handling
Items altered or modified after delivery

HOW TO START A RETURN (RMA PROCESS)

Email: [Insert Support Email Here]

If approved, we will issue an RMA number along with return instructions.

Once your RMA is issued, you must ship the item back within 20 days.

Returns sent without an approved RMA may be refused.

All return requests or disputes must be submitted through our support team and RMA process first so we can resolve the issue promptly. Unauthorized returns may not be accepted.