FAQs
Welcome to our Frequently Asked Questions
Here you'll find answers to common questions about ordering, payments, shipping, returns, and more. We created this page to help you get the information you need quickly and easily. If you don’t see your question here, feel free to contact our friendly support team at support@whuze.com we’re happy to help!
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What is your return policy and how long do I have to return an item?
We offer a 120-day return window from the date you receive your order. Items must be in original condition with tags attached. Final Sale items are not eligible for returns.
How can I cancel or modify my order?
You can request cancellations or modifications within 12 hours of placing your order by emailing us at support@whuze.com with your order number and details.
What payment methods do you accept?
We accept all major credit cards
- Visa
- Paypal
- MasterCard
- American Express
- Discover
- Diners Club
- UnionPay
- Apple Pay
- Google Pay
- Shop Pay
Payments are processed securely via Stripe
How will I know when my refund has been processed?
Once your returned item passes inspection, we will notify you and process the refund within 7 business days back to your original payment method.
Do you store my credit card information on your website?
No, we do not store your financial information. All payment processing is handled securely by third-party providers.
What should I do if I believe my intellectual property rights have been infringed on your website?
Please submit a formal complaint with required information to support@whuze.com. We review and act on claims promptly in accordance with our IP policy.
How do you use cookies on your website?
We use essential cookies for site functionality, performance cookies like Google Analytics to improve user experience, and advertising cookies like Google Ads to personalize ads.
Can I refuse cookies when visiting your website?
Yes, you can manage or disable cookies through your browser settings. However, some site features may not work correctly if cookies are blocked.
Do you ship internationally?
Currently, we only ship to the 48 contiguous United States.
How do I request a product exchange?
Exchanges are only processed for defective, damaged, or incorrect items. Please contact support@whuze.com with your order details to initiate an exchange.