Shipping Policy
Welcome to our shipping policy! We are committed to ensuring your order reaches you quickly and safely.
Order Processing & Cut-off Time
We process orders Monday through Friday. All orders placed by 2:00 PM EST will begin processing on the same business day. Orders placed after this cut-off time will begin processing on the next business day.
🚚 Our Shipping Partners
Most orders are shipped using UPS, USPS or FedEx Ground, unless you select a different shipping option during checkout.
📦 Shipping Details & Costs
| Shipping Service | Order Processing Time | Estimated Transit Time | Total Estimated Delivery Time | Shipping Fee |
|---|---|---|---|---|
| Standard | 1-3 business days | 3-5 business days | 4-8 business days | $7.99 |
| Express | 1 business day | 2-4 business days | 3-5 business days | $12.99 |
💰 Free Shipping
Enjoy free shipping on all orders with a subtotal of over $120.
📍 Shipping Destinations
Currently, our shipping services are limited to the 48 contiguous United States.
We regret that we are unable to ship to the following locations:
- Alaska
- Hawaii
- Puerto Rico
- Guam
- The U.S. Virgin Islands
- APO/FPO addresses
- Any international destinations
⚠️ Important Notes
Shipping times are provided as general estimates in business days. Unexpected delays may occur due to factors beyond our control, such as natural disasters, extreme weather conditions, holidays, or other unforeseen circumstances. We appreciate your patience and understanding in these situations.
📋 Tracking Your Order
Once your order has been shipped, we will send a confirmation email with a tracking number. You can use this number to monitor the status of your package.
Contact Us
If you have any questions or need support, please contact:
- Owner: Jeremy Stirling
- Business: WESTGATE CATERING LIMITED
- Brand: Whuze
- Address: 19 The Gap, Canterbury CT1 3NJ, England
- Email: support@whuze.com
- Phone: +447385808334
- Support Hours: 9:00 AM - 5:00 AM (EST)
- Website: whuze.com
Thank you for shopping with Whuze, your destination for stylish table lamps, outdoor decorative lights, pendant lights, and wall lights.